Glossary
Core System Terms
Section titled “Core System Terms”Agreement defining resource allocations and operational limits for specific services.
- Purpose: Track resource usage against allocated capacity
- Examples: Security contracts, traffic management, venue services
Structured work item broken into subtasks with assigned team members and deadlines.
- Structure: Main task with multiple assigned subtasks
- Examples: Event preparation, compliance checks, issue resolution
Specific activity requiring manager coverage and coordination.
- Assignment: Primary managers with backup succession planning
- Integration: Connected to contracts, schedules, and resources
A scheduled work day counted against contract allocations.
- Tracking: Monitored for contract compliance
- Types: Regular shifts, overtime, special events
Formal submission for operational needs like resource allocation or schedule changes.
- Lifecycle: Draft → Submitted → Under Review → In Progress → Completed/Rejected
- Examples: Resource allocation, schedule changes, process improvements
Schedule showing when team members are available for work.
- Types: Operational days, time off, holidays, non-operational periods
- Approval: Submitted preferences reviewed and approved by management
Individual team member’s availability including operational days and time off.
- Integration: Synchronizes with CIPHR for payroll
- Status: Draft → Approved → Synchronized
User Roles
Section titled “User Roles”System administrator with full access to user management and configuration.
- Permissions: Create users, manage teams, system configuration
- Access: All system features and administrative tools
Team leader responsible for submitting requests and managing operational tasks.
- Responsibilities: Submit requests, manage EOS tasks, coordinate teams
- Access: Team schedules, task management, request submission
Coordinator who processes requests and manages workflows.
- Responsibilities: Process requests, manage workflows, provide support
- Access: Request management, workflow coordination, system support
System Integration
Section titled “System Integration”External payroll system that synchronizes with approved schedules.
- Function: Automatic data exchange for approved schedules
- Monitoring: Status tracking for successful synchronization
Main overview screen showing key information and tasks.
- Content: Recent activity, pending tasks, notifications
- Customization: Role-specific information display
Assignment of backup managers for events and coverage.
- Purpose: Ensure continuous coverage for critical events
- Structure: Primary and backup manager assignments
Multi-step process spanning roles and systems.
- Examples: Request processing, schedule approval, task coordination
- Integration: Connects multiple roles and system components