Create User Accounts
The Create User Accounts interface allows administrators to add new team members to the operational system. Set up user profiles, assign roles, and configure team memberships through a streamlined creation process.
Who can create user accounts
Section titled “Who can create user accounts”Admin Full access to create any type of user account
Ops Support Can create operational user accounts with approval
All Others Cannot create user accounts
What is Create User Accounts?
Section titled “What is Create User Accounts?”The user creation system provides:
- Profile Setup - Basic user information and contact details
- Role Assignment - System role selection based on job function
- Team Assignment - Organization into functional teams
- Account Activation - Immediate system access upon creation
User Creation Form
Section titled “User Creation Form”Basic user profile information required for account creation.
- First Name: User’s given name (required field)
- Last Name: User’s surname (required field)
- Email: Contact email and system login credential (required)
- Full Name Display: Combination appears in user lists and assignments
Assign appropriate system role based on user’s job function.
- Role Dropdown: “Select Role” from available system roles
- Permission Assignment: Role determines system access and capabilities
- Available Roles: Based on Configuration Centre role definitions
- Role Validation: Ensures appropriate permissions for user function
Organize new user into appropriate functional team.
- Team Dropdown: “Select Team” from available organizational teams
- Team Structure: Aligns with operational organization
- Reporting Lines: Establishes management relationships
- Collaboration: Enables team-based scheduling and assignments
Account Creation Process
Section titled “Account Creation Process”Complete required personal information fields.
- Enter first name in the “First Name” field
- Enter last name in the “Last Name” field
- Provide valid email address for system access
- Verify all information is accurate before proceeding
Configure organizational assignments and permissions.
- Role Selection: Choose from available system roles
- Team Assignment: Select appropriate team for the user
- Permission Verification: Ensure role matches user’s responsibilities
- Organizational Fit: Confirm team assignment aligns with structure
Complete the account creation process.
- Click “Create Account” to finalize user creation
- System validates all required information
- Account appears in Account Management with “Active” status
- User receives system access based on assigned role
Role Options Available
Section titled “Role Options Available”Entry-level and specialist operational positions.
- Static Manager: Position management and static assignments
- Resourcing: Resource allocation and planning
- Logistics: Operational logistics coordination
- Finance: Financial oversight and budget management
Leadership and supervisory positions.
- Ops Manager: Team management and operational oversight
- Assistant Ops Manager: Assistant management responsibilities
- Deputy Head of Operations: Senior operational leadership
- Head of Operations: Executive operational leadership
System administration and support roles.
- Ops Support: Operational support and system assistance
- Admin: Full system administration and configuration
Team Assignment Options
Section titled “Team Assignment Options”Core operational teams for day-to-day activities.
- Security & Stewarding: Event security and crowd management
- Traffic Management: Transportation and logistics
- Static Management: Fixed position coordination
- Resource Coordination: Resource planning and allocation
Administrative and support functions.
- Operations Support: System support and assistance
- Administration: System management and configuration
- Finance Team: Budget and financial oversight
- Logistics Team: Supply chain and coordination
Leadership and strategic teams.
- Senior Management: Executive leadership team
- Operations Management: Operational leadership
- Department Heads: Functional area leadership
- Project Teams: Specific project coordination
Validation and Requirements
Section titled “Validation and Requirements”Essential fields that must be completed for account creation.
- First Name: Cannot be empty, used for system identification
- Last Name: Cannot be empty, completes user identification
- Email Address: Must be valid format, used for login and communications
- Role Selection: Must select a role for system permissions
- Team Assignment: Required for organizational structure
Email address requirements and validation rules.
- Format Validation: Must be valid email format (user@domain.com)
- Uniqueness: Email must not already exist in the system
- Domain Requirements: May need to match organizational domain
- Login Credential: Email serves as primary login identifier
Organizational assignment validation and requirements.
- Role Availability: Selected role must be available for assignment
- Team Capacity: Team must have capacity for new members
- Permission Alignment: Role permissions must match intended function
- Organizational Structure: Assignment must fit organizational hierarchy
Post-Creation Process
Section titled “Post-Creation Process”What happens immediately after account creation.
- Account Activation: User account is immediately active
- Permission Assignment: Role-based permissions are applied
- System Access: User can log in with assigned email
- Directory Listing: User appears in Account Management
Next steps for new user integration.
- Login Credentials: Provide login information to new user
- System Training: Arrange training on relevant system features
- Team Introduction: Introduce to team members and managers
- Role Clarification: Explain role responsibilities and expectations
Verify account setup and access after creation.
- Login Test: Verify user can successfully log in
- Permission Check: Confirm user can access expected features
- Team Visibility: Ensure user appears in team lists
- Profile Completion: Additional profile setup if needed
Best Practices
Section titled “Best Practices”Common Issues and Solutions
Section titled “Common Issues and Solutions”Resolve duplicate email address issues.
- Check Existing Users: Search Account Management for existing user
- Alternative Email: Use different email address if appropriate
- Account Recovery: Reactivate existing account if it’s the same person
- Domain Variation: Consider different email domain if organization allows
Resolve role assignment and permission problems.
- Role Availability: Verify role exists in Configuration Centre
- Permission Requirements: Ensure role has appropriate permissions
- Organizational Approval: Confirm role assignment is approved
- Role Documentation: Review role descriptions for proper fit
Resolve team organization and assignment issues.
- Team Existence: Verify team exists in Team Management
- Team Capacity: Check if team can accommodate new members
- Organizational Structure: Confirm team assignment makes sense
- Manager Approval: Ensure team lead approves new member
Security Considerations
Section titled “Security Considerations”Getting Started
Section titled “Getting Started”To create a new user account:
- Access the form via Admin menu > Create User Accounts
- Enter personal details - First Name, Last Name, and Email
- Select appropriate role from the Role dropdown
- Choose team assignment from the Team dropdown
- Click “Create Account” to complete the process
- Verify account creation in Account Management
- Provide login details to the new user